Baje Live Privacy Policy — Your Data, Your Rights

Baje live is an online gaming platform serving players in Bangladesh. When you use baje live — whether you're browsing the site, creating an account, making a deposit, or placing a bet — we collect certain information about you. This privacy policy explains what that information is, why we need it, and how we handle it.

We collect only the data that is genuinely necessary to operate the platform, verify your identity, process your transactions, and keep your account secure. We do not collect data for the sake of it, and we do not sell your personal information to third parties under any circumstances.

Baje live acts as the data controller for all personal information collected through the platform. If you have any questions about how your data is handled, you can reach us directly at [email protected] at any time.

The personal data baje live collects falls into several categories depending on how you interact with the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made.

Baje live collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically — when you visit the baje live website or use the app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• From third parties — in some cases we may receive data from payment processors (such as bKash or Nagad) to confirm transaction details, or from identity verification services used to confirm your age and identity.

Baje live uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent:

• Account management — to create and maintain your baje live account, verify your identity, and keep your account secure.
• Transaction processing — to process deposits, withdrawals, and any bonus credits applied to your account.
• Legal compliance — to meet our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and other legal duties.
• Fraud prevention — to detect and prevent fraudulent activity, account abuse, and any other conduct that violates our terms and conditions.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Platform improvement — to analyse how players use baje live so we can improve the platform, fix issues, and develop new features.
• Responsible gaming — to monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Marketing communications — to send you promotional offers and updates about baje live, but only where you have opted in to receive these. You can opt out at any time.

Baje live does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processors — we share transaction data with bKash, Nagad, Rocket, and other payment providers solely to process your deposits and withdrawals.
• Identity verification providers — we may share your identity documents with trusted third-party verification services to confirm your age and identity as required by law.
• Technology partners — we work with hosting, analytics, and security providers who may process your data on our behalf. These partners are contractually bound to handle your data securely and only for the purposes we specify.
• Legal authorities — we may disclose your data to law enforcement, regulatory bodies, or other government authorities where we are legally required to do so, or where we believe disclosure is necessary to prevent fraud or protect the safety of our users.
• Business transfers — in the event that baje live is acquired by or merged with another entity, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties who receive your data are required to maintain appropriate security standards and to use your data only for the purposes for which it was shared. We do not allow our partners to use your data for their own marketing purposes.

Baje live uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use the platform.

The types of cookies we use on baje live include:

• Essential cookies — these are required for the platform to function. Without them, you would not be able to log in, place bets, or use core features. These cannot be disabled.
• Functional cookies — these remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies — these help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies — these help us detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the baje live platform. We do not use cookies to serve third-party advertising.

Protecting your personal data is a top priority for baje live. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.

• SSL/TLS encryption — all data transmitted between your device and the baje live platform is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage — your personal and financial data is stored on secure servers with restricted access. Only authorised personnel can access sensitive data, and only when necessary.
• Password hashing — your account password is never stored in plain text. We use strong cryptographic hashing to protect your credentials.
• Regular security audits — our platform and infrastructure are regularly reviewed and tested for vulnerabilities by internal and external security teams.
• Two-factor authentication — we offer optional two-factor authentication to add an extra layer of security to your baje live account.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your baje live account has been compromised, please contact us immediately at [email protected].

Baje live retains your personal data only for as long as it is necessary for the purposes described in this privacy policy, or as required by applicable law. The specific retention periods we apply are as follows:

• Account data — retained for the duration of your account and for a period after account closure as required by our legal and regulatory obligations.
• Transaction records — financial transaction data is retained for a minimum of five years in line with anti-money laundering regulations.
• Identity verification documents — retained for the period required by applicable law, typically five years from the date of verification.
• Support communications — retained for up to two years from the date of the last interaction, unless a longer period is required for an ongoing dispute or investigation.
• Technical and usage data — anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted after 12 months.

When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you request deletion of your account, we will process your request in accordance with our legal obligations and the retention periods described above.

As a baje live user, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. Here is what you can ask us to do:

Baje live is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If we discover that we have inadvertently collected personal data from a person under 18, we will immediately delete that data and close the associated account. Any deposits made by an underage user will be returned to the payment source after investigation.

If you are a parent or guardian and believe that your child has created a baje live account, please contact us immediately at [email protected] so we can take prompt action.

Baje live may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users via email or through an in-platform notification before the changes take effect.

The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how baje live protects your personal data.

If you continue to use baje live after a revised privacy policy has been published, you are indicating your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this privacy policy or the way baje live handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond as quickly as possible.

Email us at: [email protected]

Please include "Privacy Request" in the subject line of your email so our team can route your message to the right person quickly. For urgent matters such as suspected data breaches or unauthorised account access, please mark your message "URGENT".